All products purchased as new carry a manufacturer’s guarantee; the time period of the guarantee will vary dependent upon the product. Where reasonable proof of purchase can be provided, Z-Frame will provide a standard 12 month guarantee with the retailer from the date of purchase. This is only applicable when products have been used as instructed for their intended, domestic use. Any misuse or dismantling of products will invalidate any guarantee.
Under the guarantee, we undertake to repair or replace free of any charge any parts found to be defective. In the event that we cannot provide an exact replacement, a similar product will be offered or the cost refunded. Any damages from daily wear and tear are not covered by this guarantee, nor are consumables such as plugs, fuses etc.
Any personal details and information provided will be used for customer service and administration purposes only. This information may be kept for a reasonable period of time for these purposes. By providing us with a telephone number and/or email address, you consent to being contacted by these methods.
Please note that the above terms and conditions may be updated from time to time and we therefore recommend that you check these each time you revisit the website.
Nothing in this guarantee or in the instructions relating to this product excludes, restricts or otherwise affects your statutory rights.