All products purchased as new carry a manufacturer’s guarantee and is in addition to your statutory rights; the period of the guarantee will vary dependent upon the product and territory – further information will be provided in the confirmation email. Please refer to your instruction manual or product packaging for further details surrounding your guarantee period and contact details. This is only applicable when products have been used as instructed for their intended, domestic use.
Any misuse or dismantling of products will invalidate any guarantee. Under the guarantee, we endeavour to replace, substitute, or refund any product that fails due to faulty workmanship or materials. If we cannot provide an exact replacement, a similar product will be offered, or the cost refunded. Any damages from daily wear and tear are not covered by this guarantee, nor are components such as plugs, fuses etc.
Any personal details and information provided will only be used for customer service, administration, and marketing purposes (where opted in) so that we can contact you should we need to either by phone, post, or email. This personal information will usually be kept for the duration of the guarantee for the purposes mentioned and on occasion this may be for longer should we receive an enquiry that requires further time for investigation. You may unsubscribe from these communications at any time. By ticking the box ‘I have read, consent and agree to Terms and Conditions and Privacy Policy’ you are consenting for your information to be used for customer services and administration purposes. By ticking 'I would like more information on product news, promotions, and discounts’ your consent is being provided to be contacted for marketing purposes. For more information on how we shall manage your personal information and how to contact us about your data, please visit the link to our Privacy Policy that is featured at the bottom of the website page.
